Cancellation Policy & Loyalty Scheme

Cancellation Policy

To avoid disappointment, it is advisable to book your appointments two weeks in advance. For those clients that are restricted to evening and weekend appointments we would recommend booking four weeks in advance to ensure that you get the date and time you require, however we do always endeavour to be flexible around clients, opening early and closing late, where possible, so that we can be open for you when you need us.

Here at The Vanity Case your appointments are very important to us, we understand that sometimes appointment times may need to be changed or cancelled which we are more than happy to assist you with; however we would be grateful if clients could give us at least 24 hours’ notice for all amendments to ensure we have the time needed to offer these spaces to other clients looking to visit us and to avoid a 50% cancellation fee or an upfront deposit policy required for future appointments.

 

Loyalty Scheme

Our loyalty scheme is offered to show our appreciation of your Loyalty to The Vanity Case Beauty Studio.

When making payment, please present your loyalty tag enabling us to scan the barcode, this is associated to your individual record card and your points will be recorded.

At the end of April, August & December, any point that are in increments of 500 will be transferred into an e-voucher and entitle you to redeem the voucher against Beauty treatments and Products. The voucher cannot be redeemed against any product or service relating to Cambridge Weight Plan. Any points that are below an increment of 500 will be carried over to the next time the e-vouchers are issued.

Your e-voucher will be emailed to you, please ensure that your contact details are upto date, as The Vanity Case team are not alerted to the fact that you have an e-voucher.  The voucher will be valid for three months and must be used within this time.  The expiry date on the voucher cannot be extended.

The e-voucher is only valid on the account that is linked to the Loyalty tag and your Loyalty card must be presented to redeem the e-voucher. The e-voucher cannot be transferred to a third party.

At any point in time, the management team reserves the rights to amend the promotion terms and conditions without prior notice.