Cancellation Policy

To avoid disappointment, it is advisable to book your appointments two weeks in advance. For those clients that are restricted to evening and weekend appointments we would recommend booking four weeks in advance to ensure that you get the date and time you require, however we do always endeavour to be flexible around clients, opening early and closing late, where possible, so that we can be open for you when you need us.

Here at The Vanity Case your appointments are very important to us, we understand that sometimes appointment times may need to be changed or cancelled which we are more than happy to assist you with; however we would be grateful if clients could give us at least 24 hours’ notice for all amendments (48 hours' for appointments that relate to Polygel nails and Individual Lash extensions) to ensure we have the time needed to offer these spaces to other clients looking to visit us and to avoid a 50% cancellation fee or an upfront deposit policy required for future appointments.  Polygel Nail extensions and Individual Lash extensions require a 50% NON REFUNDABLE deposit upon booking.  For some team members, there will be a 75% booking deposit, this is to ensure that the time is utalised to the maximum.

Clients who have previously missed three of more appointments, or have given less then 24 hours notice to cancel the appointment, will be required to pay a 50% non refunable deposit.

Loyalty Scheme

Our loyalty scheme is offered to show our appreciation of your Loyalty to The Vanity Case Beauty Studio.

When making payment, you reward points are automatically updated to your electronic record card.

When you have accumulated 500 points, you will be advised by a Vanity Case team member that you are entitled to a Loyalty Reward, this will be a minimum of £5.00 which can be used against Beauty treatments and Products. The reward cannot be redeemed against any product or service relating to The 1:1 Diet by Cambridge Weight Plan.

The Reward voucher is only valid for your account, it can not be transferred to a third party.

At any point in time, the management team reserves the rights to amend the promotion terms and conditions without prior notice.