- I have seen a Perspex screen advertised on Social Media, will you be having one of those on the Nail Stations
The Government have stated that screens are not necessary if the team members wear visors. Every staff member has a visor which will be worn during nail treatments. We have invested in dust extractors on the nail stations that contain Hepa Filters and we also have Wall Mounted Activated Carbon Air Purifiers that have a FLEXZORB filter. This gives far more protection than the Perspex screen and you can be assured that we have purchased these with staff and client safety in mind.
- Will I need another patch test for tinting or Lash extensions?
If you have not had a treatment where a Patch Test is needed within 12 months, then you would need another one. We also recommend that if you have been ill or changed medication in between your appointments, that you have another Patch Test to ensure there is no sensitivity. As we are no longer able to offer 'walk in' appointments, the Patch test can be booked online. The online cost will be deducted from the treatment; this is avoid us booking in a 15 minute appointment and the client not turning up.
- Can I still come with my friend to the salon, even though she doesn’t have an appointment booked?
We will be issuing new policies and procedures at least 48 hours before your booked appointment and these will come directly to your mobile phone. This will also be accompanied by a new Consultation form to ensure you are not coming to the salon with Covid-19 symptoms. The Government have also restrict the number of people in the salon so until further notice we will ask you to come to your appointment on your own.
- I have changed my mobile number since the salon was last open, how will you contact me?
We have a faciality whereby you can keep your details up to date. Follow this link to take you to the website where you will be able to access your account and update your contact details. We would encourage you to do this so that we can follow contact tracking guidelines
- I have made a booking online and paid a deposit, what will happen with my deposit if you do not open on the 4th July?
We will honour your deposit against any future treatment but so that you can have an appointment date and time that is convenient to you, we would encourage you to reschedule your appointment by clicking onto your account via the website, see question above to access your account, this will show you all past and future appointments. If you require your appointment to be swapped to the other branch, please email us and we will organise that change for you.
- I have recently signed up for a Monthly membership scheme, what will happen with that?
We hope that you will be continue to honour your Direct Debit, however if you are unable to do so, then please let us know and we will pause payments for you. We will simply add the treatments that you have missed due to the closure, to the end of the 12 month agreement. You will not lose any treatments and will still receive all of the benefits. As a Thank you for your support, you will receive a Free moisturising Hand treatment if you are on our Nail Membership plan and we will upgrade one of your Back & Shoulder massages to a Hot Stone treatment if you are on our Massage membership :)
- I have been using and loving MEDIK8 skincare products and I will soon run out. What shall I do?
We recognise the importance of staying bright during this time. Please click this link which will take you to an online Medik8 Order form, we will then either deliver to you at home or use Royal Mail, the invoice will be sent to your email to request an online payment.
So that we can co-ordinate this efficently, we ask that all orders are received by Sunday at 3pm. This will then give us an opportnity to email the invoice, receive payment and pack your products for you.
- Karen is my 1:1 Diet Consultant, how will I get my products?
Karen has contacted all 1:1 dieters and advised of the support that she would like to continue to give but still has to remain conscious of Social Distancing that we are being advise to adhere to. If you have not been contacted and need 1:1 products, please contact Karen at [email protected]