- I have seen a Perspex screen advertised on Social Media, will you be having one of those on the Nail Stations
The Government have stated that screens are not necessary if the team members wear visors. Every staff member has a visor which will be worn during nail treatments. We have invested in dust extractors on the nail stations that contain Hepa Filters and we also have Wall Mounted Activated Carbon Air Purifiers that have a FLEXZORB filter. This gives far more protection than the Perspex screen and you can be assured that we have purchased these with staff and client safety in mind.
- Will I need another patch test for tinting or Lash lifting?
If you have not had a treatment within 3 months, you would need a patch test. We also recommend that if you have been ill or changed medication in between your appointments, that you have another Patch Test to ensure there is no sensitivity. As we are no longer able to offer 'walk in' appointments, the Patch test can be booked online. The online cost will be deducted from the treatment; this is avoid us booking in a 15 minute appointment and the client not turning up.
- Can I still come with my friend to the salon, even though she doesn’t have an appointment booked?
The Government still advise that we restrict the numbers of people in the salon, so until further notice we will ask you to come to your appointment on your own.
- I have changed my mobile number since the salon was last open, how will you contact me?
We have a faciality whereby you can keep your details up to date. Follow this link to take you to the website where you will be able to access your account and update your contact details. We would encourage you to do this so that we can follow contact tracking guidelines
- I have recently signed up for a Monthly membership scheme, what will happen with that?
We hope that you will be continue to honour your Direct Debit, however if you are unable to do so, then please let us know and we will pause payments for you. We will simply add the treatments that you have missed due to the closure, to the end of the 12 month agreement. You will not lose any treatments and will still receive all of the benefits.
- Karen is my 1:1 Diet Consultant, how will I get my products?
Karen is booking Zoom sessions for new clients that wish to start their 1:1 diet journey. If you are new to the 1:1 Diet plan, please email Karen at [email protected] where you will be contacted to arrange a FREE consultation. Karen is now offering weekly appointments in the salon and will continue to give support to 1:1 clients.