Welcome to The Vanity Case Beauty Studio
To avoid disappointment, it is advisable to book your appointments two weeks in advance. For those clients that are restricted to evening and weekend appointments we would recommend booking four weeks in advance to ensure that you get the date and time you require.
In order to book your appointment, you will be required to pay a booking fee. Card details are securely held by our booking hosts, Timely, and are not viewable by the salon personnel.
Clients who have previously missed two or more appointments, or on two occasions have given less then 24 hours notice to cancel the appointment, will be required to pay a 100% non refundable booking fee to reserve all future appointments.
Cancellation & No Show Policy
Here at The Vanity Case your appointments are very important to us, we understand that sometimes appointment times may need to be changed, however we require at least 24 hours’ notice for all amendments to ensure we have the time needed to offer these spaces to other clients looking to visit us. If a full 24 hour notice period is not given, a 50% charge will be payable or deducted from any credit on your account.
Please use our online facility that is available 24/7 and enables you to control your appointment. This facility will not be available if you try and cancel or rearrange your appointment with less than 48 hours notice and you will be required to call the salon. An answerphone facility is available and we would encourage you to leave a message to avoid a cancelation fee. Please follow this link to manage your appointment.
Email, Text messages, all Social Media communication and Watsapp is not a reliable source in order to cancel your appointment, as these are not always monitored.
Cancellation Policy – Pre-paid Packages
If less than 24 hours’ notice is given to cancel or reschedule a treatment within a package, regrettably we will have to deduct a treatment from your package. This also applies to no shows.
Cancellation Policy – Consultations
We take a booking fee for all of our consultations; this fee can be redeemed against a treatment or product. Should you need to cancel or reschedule, we ask that you use our online facilities by following the link or call us 24 hours before your appointment. Failure to give the full 24 hour notice period will result in the fee being taken to cover the time that has been allocated to you.
Our loyalty scheme is offered to show our appreciation of your Loyalty to The Vanity Case Beauty Studio.
When making payment, you reward points are automatically updated to your electronic record card.
We may offer you upgrades to your treatments that use your accumulated loyalty reward points, this will reduce your loyalty reward points. Loyalty points can be used against Beauty treatments and Products to a maximum of £5 a week. The reward cannot be redeemed against any product or service relating to The 1:1 Diet by Cambridge Weight Plan.
The Reward voucher is only valid for your account, it cannot be transferred to a third party.
At any point in time, the management team reserves the rights to amend the promotion terms and conditions without prior notice.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. If you are more than 15 minutes late, we may be required to cancel your appointment and apply the above terms as a no-show or if you are booked for several treatments, we may be required to remove some treatments.
Complaints and Feedback
We pride ourselves in delivering outstanding professional customer service to all of our clients. Our priority is for you to be completely satisfied with the service and treatments you receive, although complaints are rare, we take them very seriously and have a complaints procedure which we follow to make sure that things are resolved to the satisfaction of everyone.
If you are not happy with the service or treatment you have received, please tell a member of the team either before you leave the salon, or as soon as possible once you have left. It is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts.
If however you feel your complaint has not been resolved, or you do not feel able to raise the complaint in person, you can write to us by post or email [email protected]
You will be provided with a written response within 20 working days from the acknowledgment of your complaint, however if the complaint is of a complicated nature, it may take longer to investigate in which case you will be kept informed.
If you have already left the salon and have made the decision to go to another salon, we will be unable to rectify any problems and will be unable to offer any resolution, as we reserve the right to be able to see the exact outcome of the treatment you received.
Property Loss or Damage
It is your responsibility as the client, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged unless it is damaged by a member of our team or due to carelessness by us. Anything left in the salon will be held and await your collection, we will do our best to contact you to retrieve your property.
Other Terms & Conditions
Some of our services and treatments will come with their own specific terms, risks, before and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.
All treatments are optional and you are making an informed decision to go ahead with any given treatment, by choosing these treatments you are responsible for understanding any side effects and risks and agree to adhere to the aftercare instructions. The Vanity Case Beauty Studio ensures that all necessary measures are taken to provide treatments to clients in a safe, high quality manner. This involves performing consultations with clients.
Refunds will not be provided for adverse reactions where treatments have been provided in good faith. If a client fails to follow aftercare instructions and this affects the outcome of the treatment, a refund will not be provided.
Rights to refuse Treatments
The Vanity Case Beauty Studio reserves the right to refuse treatment if we feel the treatment is not suitable for you and we feel we cannot get the desired or expected result.
We ask all clients to keep noise to a minimum during your visit and insist that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments. You may be asked to take the call outside.